DECOTOGS

Shipping Info:

Shipping Costs:

USA
Belly Bands - FREE
Snugglies, Pullovers - $6.25 per order

Canada
Belly Bands - $4.75 per order
Snugglies, Pullovers - $11.00 per order

Shipping Schedule

In-Stock Items
Belly Bands - 1 to 2 business days
Snugglies, Pullovers - 2 to 4 business days

Custom Items
Orders will be shipped when all items are ready. If you need in-stock items sooner, please place a separate order for these items.

There are web pages for in-stock items that are ready to be shipped and separate web pages for custom items that need to be cut and sewn before they can be shipped.

We can no longer accept requests to change in-stock items, essentially making them custom orders. If you order in-stock items, you will receive what you ordered. Please order the correct size to begin with. If you are unsure about what to order, please email your questions before placing your order. If you need to make changes after you have placed an order, please email to have your order cancelled, then place another order for the correct items you need. If you order has already been shipped, you will need to return your order for a refund, then you can place another order for the correct items.

Shipping Guarantee (for custom orders)
Beginning 02/01/2010, we will guarantee our ship date. When you place your order, the order confirmation email you receive will include an estimated ship date. If we do not ship by this date, then you will receive a 50% refund on your order. This is the guaranteed ship date. It does not mean you will receive your order by then, only that we will ship by then. Shipping charges are excluded from this guarantee. Remember, this program will begin 02/01/2010. This will allow us time to adjust our workflow to become more effecient and provide better service to our customers. Our goal is to shorten the turnaround time on custom orders to consistently two weeks or less.

Order Cancellations
Please email us as soon as possible if you need to cancel your order. If your order has already been shipped, you will need to return it for a refund of your purchase price less a 20% restocking fee. If we have already begun work on a custom order, you will be charged a 20% order cancelation fee. Once the fabric is cut to your specifications, we probably won't be able to use it for someone else and that fabric end up being wasted, costing us money.

Returns/Exchanges
We want you to be happy with your purchase. However, due to recent abuses, we have had to modify our return & exchange policy.

We no longer accept items for exchange. Items may be returned within 14 days of the ship date for a refund of your purchase price. Shipping charges are not refunded. Please open and inspect your order as soon as you receive it. Please include identifying information with your return. A copy of the order or receipt is preferred. Don't forget to tell us why you are returning your item(s). Please be as specific as possible. If you would like to replace the item(s) you have returned, please place a new order.

Special note on custom orders - if you have placed a custom order for non-standard sizes or that required any changes or special requests, we cannot accept your return. Essentially, if we can't sell it to someone else, we can't accept the return. Examples include requests to alter the size for a specific breed or to open the back with velcro closures. Fabric choices generally do not impact your option to return an item. Please verify your measurements before you order.

If we made a mistake on your custom order, we'll fix it for no charge, but you must let us know within 14 days of receiving your order.

If in doubt whether we will accept your return, please email us with your problem before you return your item(s).

When your return is processed, we will issue a refund for the price of the product and sales tax, if applicable. We do not refund shipping charges. Returns sent COD or collect will not be accepted.

And finally, if your dog has urinated on the product, it's your's to keep. No exceptions.

Guarantee
If our sewing fails within 3 months, we will replace your item for free.

If our sewing fails within 1 year, we will repair/fix your item for free. If your item cannot be repaired, we will prorate the cost of replacement. Customer must provide proof of purchase date.

Please note that our gaurantee does not cover abuse. We will inspect all returns for intentional damage, neglect, miscare, etc.

© 2002 - 2010 Candace Waldon