|
||||||||||
Phone: Payment
Options: We have noticed an increase in the number of orders received but not paid for. Once an order is placed, those items are pulled from inventory and are not available for other customers to purchase. This also increases the time and work involved keeping track of which orders have not yet been paid for, how old they are getting, putting items back into inventory and relisting them after the order has been cancelled. Therefor we have decided that accepting checks or money orders is no longer practical. Effective 01/01/2010, checks and money orders will no longer be accepted. For better accuracy, be sure to use a seamstress tape measure, not the metal kind you have in your garage. The metal ones are too stiff to provide an accurate measurement. Do you have a breed that's hard to buy for? Try this idea: Cut a strip of newspaper wide enough to protect the coverage area and at least 24 inches long (longer for larger breeds). Wrap the paper strip around your dog and mark where the end overlaps. Then you need only measure the paper strip to your mark. Shipping Costs: Canada
Shipping Schedule There are web pages for in-stock items that are ready to be shipped and separate web pages for custom items that need to be cut and sewn before they can be shipped. We can no longer accept requests to change in-stock items, essentially making them custom orders. If you order in-stock items, you will receive what you ordered. Please order the correct size to begin with. If you are unsure about what to order, please email your questions before placing your order. If you need to make changes after you have placed an order, please email to have your order cancelled, then place another order for the correct items you need. If you order has already been shipped, you will need to return your order for a refund, then you can place another order for the correct items. Shipping Guarantee (for
custom orders) Please note the due to high demand, "Snugglie/Pullover of the Month" and special sales (Black Friday sale for example) are excluded from our shipping guarantee. Order Cancellations
Special note on custom orders - if you have placed a custom order for non-standard sizes or that required any changes or special requests, we cannot accept your return. Essentially, if we can't sell it to someone else, we can't accept the return. Examples include requests to alter the size for a specific breed or to open the back with velcro closures. Fabric choices generally do not impact your option to return an item. Please verify your measurements before you order. If we made a mistake on your custom order, we'll fix it for no charge, but you must let us know within 14 days of receiving your order. If in doubt whether we will accept your return, please email us with your problem before you return your item(s). When your return is processed, we will
issue a refund for the price of the product and sales tax, if applicable.
We do not refund shipping charges. Returns sent COD or collect will
not be accepted. Guarantee Please note that our gaurantee does not cover abuse. We will inspect all returns for intentional damage, neglect, miscare, etc. |
||||||||||
| © 2002 - 2011 Candace Waldon |